Terms and Conditions





If you are a resident in the EU / EEA and wish to purchase from Libera’s Shop please be aware that you may be charged VAT on your purchase (at your country's VAT rate) plus a one-off customs handling fee per parcel when you receive the goods into your country. 

Please Note: If you order an item but refuse delivery due to VAT or customs charges in your country, we will refund the price you paid for the item(s) ordered but we cannot refund postage charges.

Our latest information on customs handling fees are shown below, but you should do your own research:

Austria €10
Belgium €24
Bulgaria €2.30
Croatia €5
Republic of Cyprus €3.50
Denmark €22
Estonia €1.50
France €12
Germany €6.00
Hungary €31.20
Ireland €10
Italy €7.50
Latvia €20
Lithuania €8.69
Luxembourg €15
Malta €7
Netherlands €13
Portugal €12
Romania €4.12
Spain €5.88
Sweden €7

Credit Card Information:

We can process Mastercard, Visa, Visa debit, Maestro and Solo. If ordering from outside the UK, your credit card company will convert the transaction into your own currency.


We recognise that security is one of the major concerns for the shopper during an online transaction. So we use 'Shopify Payments' who use Stripe's state of the art security tools and techniques to ensure that you are protected against online fraud. Stripe ensure that your online purchase details are encrypted using complex logarithm methods. For more information about Stripe online security visit the Stripe website at www.stripe.com.


Privacy Policy

For full information, please view our complete Privacy Policy.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

phone number
email address


We will never collect sensitive information about you without your explicit consent. 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should email us. 

We may use your contact details to inform you about other offers but you will be given the chance to refuse any further marketing emails from us if you so wish.


Contact Information

Libera can be contacted via office@libera.org.uk 


Trading Office:

Office 14
Access Self Storage
1A Kempshott Road
SW16 5LG


Registered Office:

Broadbridge Business Centre, Delling Lane
West Sussex
PO18 8NF


Libera is a A Limited Company Registered in England No 6774391. Registered Charity No 1127722